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Make Sure Your Marketing Has the Same Message Everywhere
Integrated marketing sounds like something big, expensive and scary. One of those things big companies that have a lot of money talk about in their department meetings. In fact, making sure your marketing is integrated is simply a matter of making sure all marketing you do has the same message.
The name may sound big and high-tech, but the concept behind it is not.
There are two things involved with incorporating integrated marketing into your practice. Marketing in more than one way (for example mailing post cards and sending a newsletter to patients) and making sure the message you send is consistent.
A problem can arise with big companies when one hand doesn't know what the other is doing. Technology is changing today too - we are more able to segment to smaller, more targeted markets and may customize or change our message to each small segment.
This can happen just as easily in small businesses too. Maybe the person that works on your web site is different than the company that produces your mailings. Or your office assistant makes handouts for patients but she doesn't read the advertisements you place in the paper each week.
Each marketing piece may not be contradicting each other, but if they are not saying the same thing, your messages are not as effective as they should be. Studies show that people need to be exposed to something seven to nine times before it even registers in their head that they've seen it - before they even recognize the name of your practice.
Here's an example of how your marketing messages may not be consistent. Perhaps you are giving a talk to the runners club in your area. You will probably customize your talk to directly meet runner's unique needs. You may later advertise in a local newspaper or give a talk to a group of mom's in your area. While the examples and depth of your talk may be different to the individual groups, the underlying message should be the same.
So if your marketing messages aren't consistent, people aren't seeing the same message, they aren't hearing about you. Chances are you are spending WAY more money than you need to, and the money and energy that you are putting into your marketing is ineffective.
What are some things you can do to ensure your marketing is effective?
- Plan ahead of time
- Have marketing meetings once a month to ensure everyone is on the same page
- Have one person in your office (that may be you) approve all marketing (including yellow pages and blog topics)
- Plan monthly and yearly marketing messages, don't advertise off the cuff
- Always have the same logo, language, and message. If your main strength is reducing stress and relieving tension headaches, say that everywhere
What will happen if you ensure your marketing efforts are working together? You'll save money, your marketing will be more effective, and you'll ultimately attract more clients to your practice.
(c) 2008, A Marketing Connection
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